Privacy and Data Protection Policy

In accordance with the current Data Protection legislation, GOOD app (hereinafter, “GOOD”) hereby informs Users of its online platform about the Privacy and Data Protection Policy that will be applied by it in the processing of the personal data voluntarily provided to it by Users when accessing the Site www.g-o-o-d.eu or its related mobile application.

By providing GOOD with their personal data through the electronic forms on the Website or Application, Users expressly consent to GOOD or any of its subsidiaries processing such data in accordance with the terms of this Privacy and Data Protection Policy and for the purposes set forth herein.

Users must read this Privacy and Data Protection Policy before registering with GOOD.

By clicking on the “register” button, Users state that they have read this Data Privacy Policy and expressly agree to it.

When registering, Users must provide the following information to create their account and edit their profile: first name, last name, current job, e-mail, telephone number and credit card details. In addition, and provided this has been authorised by Users, GOOD will collect data relating to their location, including the real-time geographic location of their computer or mobile device.

Once they have completed the registration process, all Users will be able to access, complete and/or edit their profile as they deem appropriate. Users may also access and create an account through their Facebook profile. The information and data provided by Users will be available in their user account area at all times and may be modified by them through the “edit profile” option.

Users agree to provide true and accurate data. Furthermore, they shall be solely responsible for any loss or damage that may be suffered by GOOD or any of its subsidiaries or third parties as a result of the information provided being false, inaccurate, out of date or not genuine.

The data collected by GOOD or any of its subsidiaries will be used solely to achieve the purpose set forth in the General Terms of Use of the Website.

  • Legislation applicable to Users’ personal data (Personal Data Protection).
  • Who is the file controller in relation to the Data provided by you?
  • What information does GOOD collect?
  • For what purpose is the data collected?
  • Does GOOD share the information it collects?
  • What rights do Users have?
  • How do we protect GOOD Users’ data?
  • Notifications and modifications

Legislation Applicable to Users’ Personal Data (Personal Data Protection)

GOOD states its commitment to comply with the data protection legislation in force at all times. Users are informed that the personal data provided on the Website  or Application will be the subject of automated processing and will become part of the files belonging to GOOD, who will be the file controller for the purposes involved in the management of the users registered with the GOOD Platform.

Basic Data Protection Information

Identity

GOOD app

Purpose

Management and provision of the services requested.

Legitimisation

Compliance with the contractual relationship, legitimate interest and User consent.

Rights

The right to access, rectify and erase data, as well as other rights, as explained in the additional information.

Additional Information

Additional detailed information on Data Protection can be found in the following sections.

In accordance with the applicable legislation, we have set out below the Privacy Policy used by GOOD when processing data of the Users registered with the Platform.

Who is the File Controller in relation to the Data Provided by You?

All personal information provided or collected through www.g-o-o-d.eu will be processed by GOOD, whose contact information can be found below, as file controller.

What Information Does GOOD Collect?

The GOOD Platform (which includes the Web format and the App) is used by both Employers and Service Providers. The information we receive from Users is collected as set out below.

GOOD collects Users ́ information as supplied directly by them, as well as information that is provided indirectly through the use of the GOOD platform.

  1. a) Information supplied directly by Users:
  • Registration Data: the information provided by Users when they create an account on the GOOD Platform: First Name, Last Name, Profile Picture, Job Pictures, Current Job, Email, Phone Number Birth Date, Gender.
  • User Profile Information: the information added by Users on the Platform in order to be able to use the GOOD services; i.e. their mobile phone number, email address, job address, current job, short description, location radius, categories, tags, personal skills, social skills, methodical skills. Users can view and edit the personal data on their profile whenever they wish. GOOD does not store Users’ credit card details, but these are provided to licensed electronic payment service providers, who receive the data included directly and store it in order to facilitate the payment process for Users and to manage it on GOOD’s behalf. This information is under no circumstances stored on GOOD’s servers. Users may modify the details of the credit cards linked to their account at any time.
  • Additional information that Users wish to share: any information that a User could supply to GOOD for other purposes. Examples include photographs of the User or the billing address in the case of Users who have asked to receive invoices from GOOD.
  • Information about communications with GOOD: GOOD will have access to the information supplied by Users for the resolution of any queries or complaints about the use of the platform, whether through the contact form, by e-mail or by phone through the customer service.
  • In specific cases, based on our legitimate interest and on GOOD’s obligation to control the actions that may result in fraud or the commission of a crime related to the payment methods used by the users, GOOD could ask for a copy of the ID and the credit card used for the request of the order. All the data will be, in any case, treated by GOOD with the only purpose of complying with its vigilance and fraud prevention functions and will be stored as the relationship with the user remains valid, or even after this period only if the user or GOOD still have the right to present a claim or legal actions related to the payment of the services requested through GOOD.

GOOD needs to process this data in order to perform the contractual relationship established. If a User does not provide this, the services requested may not be available and GOOD will be unable to provide them.

  1. b) Information indirectly supplied by Users:

– Data arising from the Use of the Platform: GOOD collects the data arising from Users’ Use of the Platform every time they interact with the Platform.

–Data on the application and the device: GOOD stores data on the device and the Application used by Users to access the services. This data is:

  • The IP address used by each User to connect to the Internet using his/her computer or mobile phone.
  • Information about his/her computer or mobile phone, such as his/her Internet connection, browser type, version and operating system, and type of device.
  • The full Uniform Resource Locator (URL) clickstream, including date and time.
  • Data from the User’s account: information on the requests made by each User, as well as feedback and/or comments made about them by such User.
  • The User’s browsing history and preferences.

– Data arising from the User’s origin: if a User arrives at the GOOD Platform through an external source (such as a link from another website or a social network), GOOD collects data on the source from which the GOOD User arrived.

– Data resulting from the management of incidents: if a User contacts the GOOD Platform through the Contact Form or on GOOD’s phone number, GOOD will collect the messages received in the format used by the User and may use and store them to manage current or future incidents.

– Data arising from “cookies”: GOOD uses its own and third-party cookies to facilitate browsing by its users and for statistical purposes.

– Data resulting from external third parties: GOOD may collect personal data or information from external third parties only if the User authorises such third parties to share that information with GOOD. For example, if a User creates an account through his/her Facebook account, Facebook could disclose to us the personal data of that User that can be found on his/her Facebook profile (such as name, gender or age).

Similarly, if a user accesses GOOD through products and services offered by Google, Google may send the User’s browsing data to GOOD, with access to the platform through the links created by Google.

The information provided by the external third party may be controlled by the User in accordance with the third party’s own privacy policy.

– Geolocation Data: provided that this has been authorised by Users, GOOD will collect data relating to their location, including the real-time geographic location of their computer or mobile device.

1. To use the GOOD Platform

1.1. GOOD uses the data collected from Users to enable them to access and communicate with the GOOD platform and to provide the services requested by them through their account on the GOOD Platform, in accordance with the procedure described in the “Terms of Use”. When requesting a service or applying to provision the service, the data may be used:

  • By the service providers who perform the task provisioning the service.
  • By the employer who created the service request.
  • GOOD may use the data provided in order to manage any incidents that may occur during the provision of the services.
  • It may also be used to show Users all the Job Offers made through the platform and to enable them to give their opinion on the services provided by GOOD.
  • By the payment platform so that the amount can be charged to the User’s account.

1.2. GOOD may use the personal data provided by Users to communicate via e-mail and/or send them SMS messages relating to the operation of the service. GOOD will send messages to the User’s mobile phone with information relating to the status of the service requested.

By registering on the Platform, Users shall be deemed to have accepted this Privacy Policy and, therefore, to authorise GOOD to make both these communications.

1.3. GOOD also uses the information to research and analyse how to improve the services it provides to Users, as well to develop and improve the features of the service it offers. Internally, GOOD uses the information for statistical purposes in order to analyse User behaviour and trends, to understand how Users use the GOOD Platform and to manage and improve the services offered, including the possibility of adding new, different services to the Platform.

The processing of data described above is necessary for the performance of the contract concluded by Users with GOOD by means of the Terms and Conditions when registering on the GOOD Platform. The performance of the said contract is the basis that makes it legitimate for their data to be processed either by GOOD or by third parties in order to provide the services requested by Users through the Platform.

2 To ensure security and an appropriate environment for the safe supply of services.

2.1. GOOD may use the data in order to ensure the proper use of the services requested on its Platform.

2.2. GOOD may also use information on the Users to identify and investigate fraud, as well as any other illegal activity and potential breaches of our “Terms of Use”. For this purpose, GOOD may share user data with platforms that analyze fraud operations.

GOOD may use the information provided by Users for the data processing described above based on the legitimate interest of protecting the proper use of the Platform, complying with the applicable legislation and ensuring the proper and safe provision of services.

Does GOOD Share the Information It Collects?

As mentioned in the preceding section, the personal data collected by GOOD will be used solely to achieve the aim established in the “Terms of Use”.

What Rights Do Users Have?

– How long will we keep your personal data for?

Unless the data subject requests its deletion, the personal data provided will be retained for 24 months from the last interaction.

If a User withdraws his/her consent or objects to processing, the data will be blocked and will stop being processed, and will be retained for 4 years for making claims or in case we need to defend ourselves from any possible claims.

– The right to withdraw consent

Users may withdraw their consent for the processing of their data by GOOD at any time. To do this, all they need to do is complete and send an email to support@g-o-o-d.eu subjects may withdraw their consent at any time. Users accept and agree that the withdrawal of consent will render GOOD unable to provide the services of its Platform.

– Rights of access, rectification, erasure, restriction of processing, objection and right to data portability

The right of access is the right that users have to ask GOOD if it processes any of their data, together with the information established in Article 15 of the GDPR.

As provided in Article 16 of the GDPR, Users may ask GOOD to rectify any incomplete data of theirs appearing in its database.

The right of erasure allows Users to ask GOOD to erase their personal data in the cases envisaged in Article 17 of the GDPR.

If a User requests this, based on the conditions of Article 18 of the GDPR, GOOD will limit the use of its data to what is established in that article.

Article 20 of the GDPR regulates Users’ right to data portability, which will allow them to ask GOOD to send all the data held by it in a structured and machine-readable format, and to request its transfer to another file controller requested by the Users themselves.

Users will also have the right to object to the processing of the personal data held by GOOD as established in Article 21 of the GDPR.

As the exercise of these rights is very personal, the data subjects concerned will have to prove their identity. These rights must be exercised by writing to GOOD, with the data subject’s signature and address and attaching a copy of his/her National Identity Card or other identification document, either using GOOD’s Contact Form or at its offices.

How Do We Protect Users’ Data?

GOOD has taken the necessary steps recommended by the European Commission and the competent authority to maintain the required security level, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, to the extent possible and always in accordance with the state of the art, its alteration, loss or unauthorised access or processing. As mentioned above, the personal data supplied will not be disclosed to third parties without the data subject’s prior authorisation.

Cookies Policy

Last Updated: December  17, 2019

Our Company offers the following information regarding the use of Cookies on its online platform.

·       What are Cookies?

Cookies are small files that websites send to the browser and which are stored on the User’s terminal, which might be a personal computer, a mobile phone, a tablet, or any other device. They play an essential part in providing numerous IT services. Among other functions, they allow a website to store and recover information regarding a User’s browsing habits or their equipment and, depending on the information obtained, can be used to recognize the User and improve the service offered.

·       What type of Cookies do exist?

The different types of cookies used can be classified according to various criteria: time of activity, management entity and purpose.

According to the activity time of the cookies in the user’s browser, we can differentiate between Session Cookies and Persistent Cookies. Session Cookies are those that are used while the user browses the website and are kept only during that browsing time. They are used to store information regarding access and use of the page itself. On the other hand, Persistent Cookies are those that are stored for a limited time in the user’s browser, even when the user has finished navigating the page.

According to the entity that manages and establishes cookies, we find Own Cookies and Third Party Cookies. The Own Cookies are those established by the domain of the website visited by the user and which only the domain itself has access to. They are often used, among others, to remind the user in his successive visits to the website. On the other hand, Third Party Cookies are those established and managed by different domains to the website visited. They are generally used to track users in different web pages with the aim of being able to send users personalized advertising.

As a last type of classification, we find different types of cookies according to their purpose: Technical Cookies, Analysis Cookies and Personalization Cookies. The Technical Cookies are those that are considered necessary for the proper function of the Web and the services offered in it. Some uses of these Cookies could be: remember users during their browsing and remember the set of products selected by each user for later payment. Analysis Cookies are used to study and anonymously know the behaviour of users while browsing the website. Some applications of the information collected by this type of Cookies are used to know aspects related to the total number of visitors and to the products that generate the most attraction among the users within the website. And, finally, Customization Cookies allow the website to use for each user a general set of predefined features such as the language or the type of browser used. GOOD uses cookies jointly, to have a greater and better knowledge of the users who visit its website in order to adapt the aforementioned website to the real and effective interests of its users. The joint work of GOOD with third parties to improve data collection through these instruments does not empower the aforementioned third parties to use the information collected, unless it is intended to improve the page and services offered by GOOD.

·       Why do we use Cookies?

GOOD uses Cookies that are essential for the User to be able to browse freely and more easily on the GOOD website. These Cookies are used to improve User service, measuring website use and performance and to optimize and personalize the experience.

GOOD also uses Cookies with other purposes, such as:

  • Understand the behaviour of the website Users and analyze the information for statistical purposes.
  • Improve security and avoid fraudulent activities.
  • Increase the speed of the web page.
  • Store the language preferences and cities from which the Users access the Platform.
  • Improve the User experience on the website.

Cookies offer the Users the possibility to take advantage of many of the essential functionalities of GOOD.

The website may contain links to other websites. GOOD can’t control the Cookies used by these external sites. For further information on the Cookies on these websites, GOOD advises Users to consult their Cookies Policies.

·       Accepting the Cookies Policy

By using this website, GOOD assumes that the User consents and agrees that GOOD hosts Cookies on the User computer or device for the purposes expressed herein. At each login to a new browser, the User may choose one of the following options:

  • Keep browsing: the cookies banner will not be displayed again when accessing any page of the website during the session and it will be assumed that the User accepts the present Cookies Policy.
  • Close the Cookies banner: the banner will be hidden on the page where the User is located and, in case the User continues browsing, it will be assumed that the User accepts the present Cookies Policy.
  • Modify the configuration: Users will be able to modify the configuration of their browser and if they would like to acquire more information about Cookies they can consult the present Cookies Policy.

·       Disabling Cookies

In case the User decides not to authorize the use of Cookies, GOOD would not store any Cookie and only the technical Cookies would be used, since without them it is not possible to navigate through the website. If you continue browsing the website and do not deny authorization, this will involve the acceptance of the use of Cookies, as indicated above. For the purposes of knowing how to manage cookies according to the browser, click on the name of the browser used.

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